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VDOT NOVA CSC - Inventory Element

Status: Existing

Definition:

VDOT NOVA Customer Service Center (CSC) is responsible for providing transportation information to the public once obtained from the VDOT NRO MPSTOC-TOC.

Stakeholder: VDOT NOVA District

Systems Interconnected with VDOT NOVA CSC

Interconnect Diagram


Information Flow Diagrams which include VDOT NOVA CSC:

Information Flows to/from VDOT NOVA CSC:

VDOT NOVA CSC flows into icon Media Outlets VDOT NOVA CSC flows into icon Private Sector ISP Centers VDOT NOVA CSC flows into icon VDOT Fredericksburg District Maintenance and Construction Residencies VDOT NOVA CSC flows into icon VDOT NOVA District Construction Management VDOT NOVA CSC flows into icon VDOT NOVA District Maintenance VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - Signal Center VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - TOC VDOT NOVA CSC flows into icon VDOT NRO Operations Maintenance VDOT NOVA CSC flows into icon VDOT NRO TFO Media Outletsflows into iconVDOT NOVA CSC Private Sector ISP Centersflows into iconVDOT NOVA CSC VDOT Fredericksburg District Maintenance and Construction Residenciesflows into iconVDOT NOVA CSC VDOT NOVA District Construction Managementflows into iconVDOT NOVA CSC VDOT NOVA District Maintenanceflows into iconVDOT NOVA CSC VDOT NRO MPSTOC - Signal Centerflows into iconVDOT NOVA CSC VDOT NRO Operations Maintenanceflows into iconVDOT NOVA CSC VDOT NRO TFOflows into iconVDOT NOVA CSC VDOT Public Affairsflows into iconVDOT NOVA CSC VDOT Video Clearinghousesflows into iconVDOT NOVA CSC

National ITS Architecture Subsystems mapped to VDOT NOVA CSC:

National ITS Architecture Market Packages associated with VDOT NOVA CSC:

National ITS Architecture Functional Requirements associated with VDOT NOVA CSC:

Basic Information Broadcast
  1. The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  2. The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
  3. The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
  4. The center shall disseminate event information to travelers.
  5. The center shall provide the capability to support requests from the media for traffic and incident data.
Traveler Telephone Information
  1. The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
  2. The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  3. The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.

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Disclaimer: This site is designed for transportation and other public agencies in the Northern Virginia region,
not for the general public's use. The official VDOT web site is located at www.virginiadot.org